Claims
A claim is a request for the return or refund of a product due to dissatisfaction, damage, or other issues. It includes details such as status, claim opened date, and reason for the claim.
Getting Started
To access your organization's сlaims, click ‘Claims’ tab.
Claim List Layout
Approved Vendor Internal ID and Customer Internal ID can't be sorted.
Searching on Claim List
The search bar on the сlaims list allows you to search for specific claims within your organization. You can use the following parameters to search for your claims:
| Searchable Parameters |
|---|
| Claim Status |
| Reason Code |
| Reason Sub-code |
| Claim Disposition |
| Material Disposition |
| Customer Claim No. |
| Vendor Claim No. |
| Procurement Manager Claim No. |
| Customer I-TAG No. |
| Customer RCA No. |
| RMA No. |
| Credit Memo No. |
| Part No. |
| PO No. |
| Order Item Serial No. |
| Customer Name |
| Approved Vendor Name |
| Customer Issue No. |
| Customer Nominal No. |
| Customer PO No. |
| Customer Work Order No. |
| Destination ESN Model |
| Destination ESN |
| Ex ESN |
Updated 7 months ago