Getting Started

Under the Repair Details tab of your Repair Order Details page, you can manage your order details data.

Sections in Order Details

There are 11 sections in Order Details:

• Order Summary
• Commercial Reference Numbers
• Customer Order Details
• Vendor Order Details
• Removal Information
• Work Scope Requirement
• Alternate Part Number
• Upgrade Part Number
• Part Certificate Requirement
• Packaging Requirement
• Additional Parameters

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Required sections in Order Details

Order Summary
Commercial Reference Numbers
Customer Order Details

Order Summary (Required)

Repair Order Status
The Repair Order Status is used to update the stage of your Repair Order. There are 12 different options for you to choose from in the dropdown menu.

Order Priority
The Order Priority indicates the priority for your Repair Order.

Set Criticality Flag
The Set Criticality Flag function helps you to flag the Repair Order as Critical, this will impact the criticality score of your Repair Order.

Commercial Reference Numbers (Required)

Commercial Reference Numbers provide easy tracking for your Repair Orders. There is a list of Commercial Reference Numbers for you to input. In case none of the available options fit your needs, you can also enter a custom commercial reference number.

Steps to add/edit your Commercial Reference Number

Step 1: Click on “+ More Commercial Reference Numbers”.

Step 2: Click on the option you want to add, and the field will be generated for you to insert the data.

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For a Custom Commercial Reference Number, you also need to input the field name of the Commercial Reference Number, then click "+"

Removing Commercial Reference Number

Step 1: To remove your added Commercial Reference Number, click on ✕ Remove to delete the field from the Commercial Reference Number section.

Step 2: A popup warning will prompt for confirmation. Click "Remove" to confirm the removal. Please notice that the provided data is unrecoverable from the platform unless the information is re-entered.

Step 3: The field is removed from the Commercial Reference Number section.

Customer Order Details (Required)

Customer ID
For the Customer Order Details section, the Customer ID is a required field to be filled.


Customer Name
You can select the Customer's name from the dropdown list or leave it blank.


Order Item Category
Order Item Category is set to Repair Item as default.

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The different date fields allow you to input each date for each checkpoint of the Repair process.

Vendor Order Details
The Vendor Order Details section allows you to add the details of the Vendor for the Repair Order. This section is optional and can be added or collapsed.

Removal Information
The Removal Information section allows you to fill in the relevant information related to the removal of the component from its parent asset. This section is optional and can be added or collapsed.

Work Scope Requirement
The Work Scope Requirement section allows you to provide the details about the repair that needs to be performed.

Repair Modification Description
The Repair Modification Description contains a list of possible values for you to choose.

You can add multiple Work Scope Requirement sections. Click on “+ More Work Scope Requirement” to generate a new section.

Technical References
Under the technical references is a list of technical data types to choose from. You can add additional Technical References by clicking “+ Technical References”.

Alternate Part Number
This section allows you to fill in the alternative number for your repair assets.

Upgrade Part Number
This section allows you to enter a new part number for your repair assets.

Packaging Requirement
This section allows you to enter packing requirement information.

Packaging Code
There is a list of packaging codes for you to choose from.

Angle USI
This section allow you to indicate whether Angle USI has been performed and if it passed or not.

Additional Parameters
The Additional Parameters section lets you indicate whether the Repair Order Assets are an LLP and/or an Accessory.

Removing Sections

You can remove the sections in the Repair Order Details except for the required sections.

Steps to remove a section in Order Details

Step 1: Click “✕” on the expanded section you want to remove.

Step 2: A warning prompt will appear before the section is removed. Click on “Remove” to confirm your selection.

Step 3: After removal, the section will return to its collapsed state.

Saving Changes in Order Details

After filling in your Order Details, click the “Save” button on the top right-hand corner of the Order Details tab.