There are 2 ways to update your Claims Details.

Option 1: Update Claims Details

Option 2: Update Claims Assets

• Add Assets to a Claim
• Remove Assets from a Claim

Option 1: Update Claims Details

Step 1: From the order item list, open an order item for which you want to update a claim.

Step 2: Click on Claims tab.

Step 3: Open a claim you want to update.

You will be redirected to the Claim details page.

Here you can:

1. Manage claim details
2. View or add/remove assets
3. View or create order items related to the claim

Step 2: Update claim details.

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Claim Status and Claim Disposition

Claim Status and Claim Disposition needs to be updated manually.

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Cancel Claim

Update claim disposition to 'Claim Cancelled' and claim status to 'Closed'.

Step 3: Click 'Save'.

Option 2: Update Claims Assets

Add Assets to a Claim

Step 1: On claim details page, click on 'Assets' tab.

Step 2: Click '+ Add/Remove Assets'.

Step 3: In the 'Manage Assets' step, you will see the Shipment Item Asset List with the shipment item you used as a reference while creating the claim. Add assets to your claim.

For serialized assets: You can expand claim assets to select specific serialized assets to add or remove.

Step 4: Click 'Next'.

Step 5: Remove assets from non-delivered shipment items (Optional).

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This step will appear only if you have non-delivered shipment items.

Select the claimed assets you want to remove from non-delivered shipment items in the ‘Remove Qty.’ field. ‘Removable Qty.’ field indicates the available quantity of assets.

For serialized assets: You can expand claim assets to select specific serialized assets to add or remove.

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If you input a number for serialized assets in Remove Qty., the system will select random serialized assets.

Step 6: Click 'Submit'.

Step 7: A confirmation banner will appear, communicating the actions that will be triggered.

Step 8: A green banner will appear at the top of the claim list when the claim is updated successfully.

Remove Assets from a Claim

Step 1: On the claim details page, click on 'Assets' tab.

Step 2: Click '+ Add/Remove Assets'.

Step 3: In the 'Manage Assets' step, you will see the Shipment Item Asset List with the shipment item you used as a reference while creating the claim. Remove assets from your claim.

For serialized assets: You can expand claim assets to select specific serialized assets to add or remove.

Step 4: Click 'Next'.

Step 5: Add assets to non-delivered shipment items (if necessary).

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This step will appear if you have non-delivered shipment items.

Select assets that were removed from the claim to add them to non-delivered shipment items. The ‘Addable Qty.’ field indicates the available quantity of assets you can add.

Step 6: Click 'Submit'.

Step 7: A confirmation banner will appear, communicating the actions that will be triggered.

Step 8: A green banner will appear at the top of the claim list when the claim is updated successfully.