Getting Started

The order item overview tab has 2 main sections:
A. Order Item Summary
B. Performance

A. Order Item Summary

The order item summary provides an overview of the assets' fulfillment status:

Status	Description
Awaiting Production Start	Number of assets awaiting to be manufactured
In Production	Number of assets that are currently being manufactured
Production Completed	Number of assets for which production is finished
Inventory Reserved	Number of assets that are available and reserved
Production On Hold	Number of assets that production is temporarily paused or delayed
Claim Qty.	Number of assets that are part of a claim
Open Claim Qty.	Number of assets that are part of claim that is not closed

B. Performance

The performance section provides the actual, average and forecasted TAT for each stage of the fulfillment process.

Performance Table Columns:

Actual: Actual number of calendar days taken for the order item to complete each stage.

Average: Average number of calendar days taken by order items with the same part number to complete each stage.

Forecast: The prediction of the number of calendar days the order item is expected to take to complete each stage, based on the average performance TAT.

Performance Parameters:

Parameter	Description
Import TAT	The number of calendar days taken for shipment to arrive from the vendor. The Import TAT is computed from the date the vendor shipped out the order item until the day the customer receives the inbound shipment.
Export TAT	The number of calendar days taken for the customer's order to ship to the vendor. The Export TAT is computed from the customer's asset shipping date to the vendor till the date of receipt by the vendor.
Vendor Delivery TAT	The number of calendar days taken for the vendor to repair the material from the quote accepted date. The Quote TAT is computed from when the customer accepts Vendor Quote until the vendor completes the repair and is ready to be picked up.
Claim Processing	The number of calendar days taken for a claim to be closed since the day a claim is opened. The Claim Processing TAT is computed from the customer's claim open date until the day the customer closes the claim.
Total TAT	The number of calendar days a customer takes to receive the material from the vendor since the day the customer's order is placed. The Total TAT is computed from when the customer issues a Repair Order to the vendor until the customer receives their Repair assets. If the delivery for the customer to receive the material is not yet determined, the number of days since the order was placed will be shown instead.
OTD	The number of calendar days between contracted and actual delivery or current date